+64 (0) 9951 9555 • support@parcel2courier.co.nz

Terms & Conditions


All and any business undertaken by the Company shall be subject to the terms and conditions of this contract which are as follows:

1. Definitions

Company” means Parcel2Courier NZ Ltd, its employees, servants, agents, subsidiaries and/or associated entities.

Customer” means the person making the booking with the Company, the shipper, consignor, the receiver, consignee, the owner of the Goods, the bailor of the Goods or the person for whom any of the Services are performed.

Goods” means the chattels, articles or things (and documents in relation thereto) tendered for carriage or bailment or other services by the Customer and l includes the container(s), unit load device(s), pallets or other packaging containing the same and delivered with the same to the Company or Subcontractor.

Services” means the arranging or performance of the carriage, transport, movement, packing, handling and/or any other service by the Company or Contractor pursuant to, or ancillary to, this contract with the Customer.

Restricted and/or Prohibited Goods” means those items listed under same heading on the Company’s website.

Dangerous Goods” means such of the Goods as are, or become, in fact or at law noxious, dangerous, hazardous, explosive, radioactive, inflammable or capable by their nature of causing damage or injury to other goods, persons, plants or animals or to any thing including that in which the Goods are carried, handled or stored.

Contractor” includes any person, firm or company (other than the Company) by whom the Services or any part thereof are arranged, performed or undertaken.

Words importing the singular include the plural and vice versa and words importing any gender include all genders and words importing a person include firm and corporation where appropriate.

2. Not a Common Carrier

The Company is not a common carrier and accepts no liability as such.  Services are arranged or performed by the Company subject only to these conditions of contract which constitute the entire agreement between the Company and the Customer.  No person has the authority of the Company to waive or vary these conditions and the Company reserves the right to refuse at its sole discretion to provide Services in respect of the Goods for any Customer whether before, during or after any of the Services has commenced and further reserves the right to open and/or inspect all Goods at its discretion and at the Customer’s expense.

3. Agency / Contracting / Bailment

The Customer hereby authorises the Company, as agent only of the Customer to contract either in its own name or in the Customer’s name with any Contractor, and authorises any Contractor to subcontract with any other Contractor, for the performance of any Services.  Any such contract may be made on any terms of contract whatsoever used by the Contractor with whom the Company or Contractor may contract for such Service(s) including in every case (and subject to any mandatory provisions of law to the contrary) terms which may limit or exclude liability in respect of the Service(s).

4. Himalaya Clause

Where the Company has arranged for the performance of the Services with any Contractor on the Customer’s behalf, the Customer shall have no right of action against the Company in relation to the performance of the Services or any loss or damage that arises therefrom.  The Customer acknowledges that for the purposes of the Carriage of Goods Act the Contractor and not the Company is the contracting carrier. Without prejudice to the foregoing, every such Contractor shall have the benefit of all provisions herein benefiting the Company as if such provisions were expressly for its benefit, and in entering into this contract, the Company, to the extent of these provisions, does so not only on its own behalf, but also as agent and trustee for such parties, save that nothing in this clause shall be construed as constituting the Company as contracting carrier for the purposes of the Carriage of Goods Act 1979.

5. Warranties by the Customer

The Customer warrants that:

(a) it is the owner of the Goods or is authorised by the owner or any other person having an interest in the Goods or any part thereof to consign the goods upon and subject to these conditions.  The Customer shall indemnify the Company in respect of any liability whatsoever or howsoever caused in respect of the Goods to any person who claims to have, has or may acquire an interest in the Goods or any part thereof.

(b) the person releasing or delivering the Goods for collection is authorised to  accept these conditions on the Customer’s behalf. 

(c) all markings and brandings of the Goods, descriptions, values and other particulars furnished to the Company for the carriage, customs, consular and any other purposes are complete and correct in every respect.  The Customer shall indemnify the Company against all loss, damage, expenses and fines arising from any inaccuracy or omission..

(d) the performance of any Service provided or arranged by the Company to effect the instructions of the Customer in respect of the Goods shall not be in breach of any law.

6. Exclusion and Limitation of Liability

(a) Subject to the terms and conditions in this contract, and except where this contract or any of the Services is governed by compulsorily applicable legislation to the contrary the Company shall not be liable for any loss or damage suffered by the Customer or any other person, howsoever caused or arising, whether:

    (i) an authorised or unauthorised act OR contemplated or uncontemplated act under this contract; 

    (ii) caused by the negligence and/or recklessness and/or wilful misconduct of the Company’s servants, agents, employees, Contractors or otherwise;

    (iii) resulting from, or attributable to, any quotation, statement, representation or information, oral or written, made or given on behalf of the Company or its servants, agents, employees or Contractors as to the classification of, liability for, amount, scale or rate of customs duty, excise duty or other impost or tax applicable to any goods subject of any Service.

(b) No declaration of value will be made for the purpose of extending liability and the Goods will be forwarded or dealt with at the Customer’s or owner’s risk unless express written instructions to the contrary are given by the Customer and accepted in writing by the Company (c)    In all cases where liability has not been, or cannot be, excluded by this agreement because of mandatory applicable statute, convention or law, or the breach of any condition or warranty in respect of the Services the liability of the Company is limited, at the discretion of the Company to:

    (i) the lesser of NZ$100.00 or the value of the Goods the subject of the agreement at the time the Goods were received by the Company. 

    (ii) providing supply of the Services again; or

    (iii) payment of the cost of having the Services supplied again.

(c) Without limiting the generality of the foregoing, the Company shall in no circumstances be liable for direct, indirect or consequential loss or damage arising from the Services performed in respect of the Goods including loss of market, loss of profit or loss of contracts howsoever caused.  The rights, immunities, defences and limits provided for in these conditions shall apply in any action against the Company for loss or damage whether the action be found in contract, tort or otherwise notwithstanding any breach of the contract or condition hereof by the Company 

(d) Further without limiting the generality of the foregoing, the Company shall not be liable for any loss or damage suffered by the Customer or any other person as a result of a failure or inability of the Company or Contractor to collect or receive C.O.D. payments from any consignees or their agents whether caused by the negligence of the Company’s servants, agents, employees, Contractors or otherwise.

(e) The Customer’s right to compensation for any claim for loss or damage will only be maintained provided the following is strictly adhered to:

    (i) Any claim for damage to Goods must be delivered to the Company for forwarding to the Contractor within 3 days of delivery of the Goods or the date Services are completed, whichever date occurs first;

    (ii) Any claim for loss/non-delivery of Goods must be notified in writing to the Company who will then advise the Contractor, within 60 days from the date the Goods should have been delivered or the Services should have been completed, whichever date occurs first;

    (iii) Any right to any legal remedy against the Company shall be extinguished unless legal proceedings are brought against the Company in New Zealand within 6 months from the date of this contract or the date the Services were completed or Goods delivered, or the date the Services should have been completed or the Goods should have been delivered, whichever date occurs first.

(f) For the avoidance of doubt, the Customer acknowledges that its rights in respect of loss of or damage to any Goods that occurs at a time when the Carriage of Goods Act 1979 applies, are against the Contractor as contracting carrier and not against the Company (which is the agent of the Customer and not of the Contractor).

7. Obligations of the Customer

The Customer shall be responsible for:

(a) placing its order online with the Company including but not limited to:

    (i) providing a correct description of the Goods,

    (ii) designating the Contractor to perform the Services,

    (iii) advising the places/addresses of collection and delivery of the Goods and

    (iv) advising the telephone number of the receiver of the Goods at the place of delivery (local number at place of delivery).

(b) ensuring the Goods booked by the Customer are made available for collection by the Contractor at the booked place of collection.

(c) ensuring the Goods can be and are received by a person at the booked place of delivery.

(d) ensuring that it prints and attaches the Company’s barcoded label (provided online from its booking) to the Goods in a secure, clear and externally visible position.

(e) ensuring that it does not ship fragile goods and that the Goods, including their packaging, can withstand a short drop and the normal rigours of carriage and handling.

(f) tracking all orders from place of collection to place of delivery of the Goods.

(g) payment of additional charges in respect of residential collections and/or deliveries, remote collections and/or deliveries, futile collections and/or deliveries and overweight or oversized parcels.

(h) payment of the cost of obtaining a hard copy proof of delivery charge at A$10 per item.

(i)  any surcharges or additional costs incurred returning Goods resulting from the Customer’s failure to comply with the above mentioned obligations, including but not limited to the Customer cancelling or missing the booked collection, failure to take delivery at the booked place of delivery or failure to correctly attach the Company’s barcode to the Goods as provided herein. (j)  any loss or damage that arises from the Company cancelling the Service because of the Customer’s failure to comply with the terms of this Contract, including its failure to pay any surcharges or costs payable hereunder.

8. Warehousing

The Goods may at any time be warehoused or otherwise held at any place or at any time be removed from any place at which they may be warehoused or otherwise held to any other place to be warehoused or otherwise held at the sole discretion of the Contractor.  In every case, whether warehousing is incidental or the primary Service provided by the Contractor, it will be provided at the Customer’s risk and expense as a primary charge(s) or a charge(s) incidental to or in connection with the carriage of the Goods or any Service hereunder.

9. Customer’s Indemnity

(a) The Customer shall indemnify the Company in respect of any claim, loss, damage, payment, fine, expense, duty, tax, impost or other outlay whatsoever or howsoever caused, whether arising directly or indirectly from any Service arranged or performed by the Company in respect of Goods and/or in respect of any such cost incurred as a result of any breach of the terms, conditions or warranties in this contract by the Customer.

(b) Without limiting the generality of the foregoing, the Customer shall remain responsible to the Company for all charges (C.O.D. or otherwise) paid by the Company to any of its agents, Contractors or any other party or authority.

(c) The Customer shall indemnify the Company in respect of any loss or damage arising from any inherent defect, quality or vice of the Goods.

10. Insurance

Insurance will not be arranged by the Company except on the express written instructions of the Customer, and then only at the Customer's expense and on lodgement of a declaration as to value prior to acceptance of the Goods by the Company.  The insurance may be on the terms and conditions of a marine open cargo or goods in transit policy held by the Company and if so the policy wording will be available on request.  The Company makes no representations and gives no advice regarding any aspect of any insurance arranged for the Customer, including as to the suitability or appropriateness of the insurance for the Customer’s requirements, the policy terms, conditions or exclusions or as to the competitiveness of the cost of the insurance.  In the event of a claim the Customer shall have recourse solely against the insurer and the Company shall not be under any responsibility or residual liability to the Customer for the loss of or damage to the Goods or the failure of the policy to meet a claim in respect of the same.  If the insurance is arranged under the Company’s marine open cargo or goods in transit policy, the Customer acknowledges that the Company may pay its insurer an annual or declaration premium, the effect being that the sum charged to the Customer is (a) not directly payable to the insurer and is therefore not held in trust by the Company for either the insurer or the Customer and (b) includes a fee component for the service the Company provides in securing insurance for the Customer.  The Customer acknowledges and agrees that the Company is under no obligation to separately identify the fee component or to disclose the same at any time.

11. Quotations

Quotations for the Services are made on an immediate acceptance basis and are subject to withdrawal or revision without notice at the Company’s discretion. 

12. Routes and Procedures

If the Company is instructed by the Customer to arrange a particular method, mode or route of transport and/or Service, the Company shall give due consideration to the method, mode or route designated but the Company and the Contractor shall at all times have the right to choose or vary such method or mode of transport and/or Service or route and procedure to be followed in respect of the Service performed.  The Customer hereby authorises the Company to substitute alternate carriers or other Service providers without notice to the Customer.

13. Payment of Expenses/Duties & Release of Information

The Customer authorises the Company and Contractors in effecting the Services, but with no obligation on the part of the Company or Contractors, at any port or place to:

(a) pay any duties, taxes, imposts, outlays or charges in respect of the Goods and/or Services

(b) release or allow inspection of the Goods or any information and/or documents of the Customer, the Goods, the Services or relating thereto as required by authorities,

and the Customer shall indemnify the Company in respect of any disbursement, expense, cost, loss, fine or damage incurred by the Company or Contractors in doing so and releases the Company and Contractors from any liability in connection therewith.

14. Responsibility for Fees/Charges

(a) The Customer shall pay the Company for all fees rendered and any charges it incurs for any reason in respect of the Services.  This includes the payment of fees/charges which the Company is advised or agrees will be paid by a third party which then fails to so pay.  Such fees/charges shall be deemed fully earned as soon as the Goods are loaded and dispatched from the Customer’s premises, otherwise delivered by the Customer to the Company or Subcontractor or on receipt of the Company’s invoice whichever occurs first and shall be immediately payable and non-refundable.

(b) The Customer agrees that it shall not defer or withhold payment or deduct any amount from the account of the Company by reason of any claim it alleges against the Company.

(c) Provision of credit by the Company to the Customer may be suspended by the Company at any time at its own discretion.  The Customer shall pay the Company interest at the National Australia Bank Trading Bank overdraft rate plus 5%, calculated daily, on any overdue fees or charges. 

15.  Lien 

The Company shall have a particular and general lien over all goods  and documents relating to goods in which the Customer has an interest and which at any time and for any reason come into the possession of the Company or any Contractor, for all sums that are owed the Company, whether or not overdue for payment and whether or not the goods in the Company’s or Contractor’s possession are those to which the debt relates.  The lien claimed by this clause is additional to and not in substitution for any other lien right that may be available to the Company at common law and is not to be interpreted as abrogating the Company’s common law rights in any way.  The Company reserves the right to elect, where necessary, whether to rely on the lien rights conferred by this clause 15 or any rights available to the Company at common law.   whether or not such sums are overdue for payment.

The Company in exercising its lien may sell the Goods or a portion thereof and direct the proceeds of sale to payment to the Company of moneys owed by the Customer to the Company, whether or not overdue for payment, and remit any balance remaining (if such exists) to the Customer;

provided that the Company will notify the Customer and all other relevant persons  of its intention to sell the goods in accordance with the requirements of mandatorily applicable legislation.  If no such legislation applies, the Company will exercise its right to sell the goods or a portion thereof after a period of 7 days from the date which the Company notifies the Customer that it is exercising its rights of sale.

16. Personal Properties Security Act

1.1 Without limiting anything else in these terms and conditions, the Customer acknowledges that:

  (a) these terms and conditions create, in favour of the Company, a security interest in all present and after acquired Goods (being, for the avoidance of doubt, all the Customer’s present personal property and after-acquired property except for any item of personal property which has not or which is exclusively the proceeds of any item of personal property which has not) been supplied by the Company to (or for the account of) the Customer) to secure the payment by the Customer to the Company of the Amount Owing; and

  (b) these terms and conditions will apply notwithstanding anything, express or implied, to the contrary contained in any purchase order (or Its equivalent, whatever called) of the Customer; and

  (c) the Security Interest shall continue until the Company gives the Customer a final release.

1.2 The Customer undertakes to:

  (a) promptly do all things, sign any further documents and/or provide any information which the Company may reasonably require to enable the Company to perfect and maintain the perfection of its Security Interest (including by registration of a financing statement);

  (b) give the Company (addressed to the Financial Controller or equivalent) not less than 14 days’ prior written notice of any proposed change in the Customer’s name and/or any other change in the Customer’s details (including, but not limited to, changes in the Customer’s address, facsimile number, trading name or business practice).

1.3 The Customer waives its right to receive a verification statement in respect of any financing statement relating to the Security interest,

1.4 To the extent permitted by law, the Customer and the Company contract out of:

  (a) section 114(1)a of the PPSA; and

  (b) the Customer’s rights referred to in sections 107(2))c), (d), (h) and (i) of the PPSA.

1.5 The Customer agrees that the Security Interest has the same priority in relation to all amounts forming part of the Amount Owing, including future advances.


2.1 If an Event of Default occurs:

  (a) the Company may suspend or terminate any contract;

  (b) the Amount Owing shall immediately become due and payable notwithstanding that the due date has not arisen;

  (c) the Company may enforce the Security Interest; and

  (d) the Company may (without the consent of the Customer) appoint a receiver in respect of any Goods and any receiver is authorised to do anything referred to in these terms and conditions and otherwise to exercise all rights and powers conferred on a receiver by law.

2.2 The Customer agrees that, at any time after an Event of Default has occurred and is continuing or at any time if any Goods are at risk, the Company may:

  (a) take possession of any Goods; and/or

  (b) sell or otherwise dispose of any Goods,

In each case in such manner and generally on such terms and conditions and conditions as it thinks fit, and, in each case, otherwise do anything the Customer could do in relation to those Goods. The Company and the Customer agree that section 109(1)of the PPSA is contracted out of in respect of particular Goods if, and only for so long as, the Company is not the secured party with priority over all other secured parties in respect of those Goods. As the Customer’s agent, the Company (and its employees and agents) may, without prior notice, enter any land or premises where the Goods are kept in order to take possession of and/or remove them, without being responsible for any damage caused in doing so. The Customer agrees to procure all other rights (including consents) necessary to enable, and to indemnify the Company (and its employees and agents) against any liability incurred in connection with, such entry, taking of possession and removal.  The Company may resell any of the Goods and apply the proceeds of sale in reduction of the Amount Owing.

17. Dangerous Goods, Prohibited and/or Restricted Goods

(a)(i)  Except as agreed in writing, the Company will not accept Dangerous Goods, Prohibited and/or Restricted Goods for Services to be arranged or performed by the Company.  Should the Customer nevertheless deliver any such goods to the Company or cause the Company to handle or deal with any such goods otherwise than as agreed in writing, the Customer (not the Company) shall be liable for any loss, damage or cost thereto or consequent thereon whether direct, indirect or consequential and howsoever caused and the Customer shall indemnify the Company from and against all penalties, taxes, duties, claims, demands, damages, costs and expenses arising in connection therewith.

  (ii) Any such goods may be destroyed, returned or sold in the sole and absolute discretion of the Company or any other person in whose custody they may be at the relevant time.  In the event that the goods are destroyed or otherwise dealt with as aforesaid, the Company shall bear no liability and the Customer shall indemnify the Company from and against all costs and expenses incurred with respect thereto.

(b) The Customer undertakes that any of the goods referred to in (a) above (including their covering, packaging, containers and other carriage devices) shall be distinctly marked having regard to their nature.  The Customer further undertakes that the Goods are packed in a manner adequate to withstand the ordinary risks of any Service having regard to their nature and in compliance with all laws and regulations which may be applicable with respect to any Service.  The Customer shall indemnify the Company against all claims, losses, damages or expenses arising in consequence of any breach of this provision.

(c) The Customer’s compliance with (b) above in no way reduces or limits those rights afforded to the Company under (a) of this clause.

18. Collection / Delivery / Completion / Tracking

(a) The Company is authorised to arrange collection and delivery of the Goods in accordance with the Customer’s booking.

(b) If the nominated place of delivery shall be unattended or if delivery cannot otherwise be effected, the Company in its sole discretion may at its option either deposit the Goods at the nominated place, store or return the Goods at the risk and expense of the Customer, all of which will be deemed to be delivery of the Goods under this Contract.

(c) Times and dates specified for collection, delivery and completion in respect of any of the Services are estimates only and the Company shall not be liable for failure to complete any of the Services within or on such times or dates so specified.

(d) The Company provides a tracking service on its website which discloses information provided by the Contractors.  The Company does not guarantee the availability or accuracy of this service or the information disclosed and shall not be liable for any loss and/or damage whatsoever arising from any failure/inaccuracy in respect thereof.

(e) If the Company cannot provide the service to the Customer as paid for, the Company will provide a full refund. If the Customer requires a cancellation of the service as paid for prior to collection (or attempted collection) the Company will provide a refund of the services paid for less a $10 administration fee

19. Sale and Disposal of Goods

The Company and its Contractors shall be entitled at the cost and expense of the Customer, subject to any compliance with any applicable law, to sell or dispose of:

(a) Goods which in the opinion of the Company or Contractor cannot be delivered by reason of the Goods being insufficiently  or incorrectly addressed or by reason of the Goods not being collected or accepted by the Consignee or for any other reason, and

(b) any Perishable goods which in the opinion of the Company or the Contractor appear to be deteriorating, if the Customer fails to adequately instruct the Company with respect thereto or fails to pay any costs and expenses necessary to implement the Customer’s instructions.

20. Regulation Compliance

The Customer shall comply with all applicable laws and Government regulations and directions including those relating to the packing, carriage, storage, customs clearance, delivery, inspection or other Services in respect of the Goods, and shall furnish such information and provide such documents as may be necessary to comply with such laws and regulations. The Company shall not be liable to the Customer for loss or expense due to the Customer’s failure to comply with this provision and will indemnify the Company for any expense incurred by the Company in so complying.

21. Law and Jurisdiction

Any dispute arising under this Contract shall be governed by the laws of New Zealand and shall be determined exclusively by the courts of New Zealand.

22. Representations

By accepting these conditions, the Customer agrees that it did not rely on any representation, promise, warranty or condition of the Company or its Subcontractor not expressly made (in writing) part of this contract.

23. Severance & Waiver

It is hereby agreed that if any provision or part of any provision of this contract is unenforceable, such unenforceability shall not affect any other part of such provision or any other provision hereof.  Further, should the Company elect not to exercise any of its rights under this contract, under any other contract/agreement or under law, such election shall not constitute a waiver of any rights relating to any other or subsequent breach by the Customer.

24. Customer’s Own Form

The use of the Customer’s own form is no derogation to these conditions of contract.

25. Consumer Guarantees Act

(a) Any relief from liability contained in this agreement is to be read subject to any restriction on contracting out of liability provided in any legislation binding on the Company so that the provisions for relief contained in this agreement are limited or rendered ineffective only to the extent required to give effect to that legislation but are otherwise fully effective and all the provisions hereof are severable and effective independently of any provisions which are null and void or ineffective by reason of any legislation.

(b) Except where the Customer is a consumer as defined by the Consumer Guarantees Act 1993, the parties agree that the provisions of the Consumer Guarantees Act shall not apply to any contract entered into by the Company and the Customer. 

26. Force Majeure

Where the Company is unable to carry out any obligation under the contract due to any circumstance, matter or thing beyond its reasonable control (“force majeure”), the Company shall be excused from such obligations to the extent of such prevention, restriction or interference so caused.

27. Currency

All transactions are processed in NZD (New Zealand Dollars).