Do I need to be at home?Back to FAQ
Ideally ‘yes’, otherwise the following will apply if ‘Authority to Leave’ has not been given;
Your item will be carded to a local Post Office, and you will need to collect from there by showing ID
Make sure someone is home when the item is due to be delivered otherwise TNT automatically charge an additional $27.50 if a delivery address recipient is not at the delivery address and there is no ‘Authority to Leave’ given.
In cases where this charge is applied, we will have to re-invoice this charge to the person who made payment for the order.